Not sure what’s wrong with your PC? Tyler will assess it at no charge and give you an honest answer — even if that answer is “it’s not worth repairing.” That’s the veteran standard.
Reach out by phone or email to describe the issue. Tyler will ask a few quick questions to understand the situation before you bring the device in.
Bring your PC or laptop to Eighty-Four, PA. If you’re not local, you can ship it directly to Tyler — he’ll handle it with care and return it the same way.
Within 24–48 hours, Tyler contacts you with a plain-language explanation of what’s wrong and a repair quote. No jargon, no upselling.
Approve the repair and Tyler gets it done. Say no and pick up your device — no charge, no hard feelings. That’s the deal.
Most shops charge $50–$99 just to tell you what’s wrong. Tyler disagrees with that model. In the Army, you don’t charge someone to assess the situation — you assess it, then you act. The diagnostic is free because it’s the right thing to do.
It also means Tyler only works on devices where he can genuinely help. If he can’t fix it, he won’t take your money trying.
“He diagnosed my laptop the same day and gave me a completely honest assessment. No pressure to spend money I didn't need to.”
“Tyler told me upfront what was wrong and what it would cost. Exactly what it ended up being. No surprises.”
“Most honest tech I've ever dealt with. Diagnosed it fast, explained it clearly, and charged a fair price to fix it.”
Yes — completely free, no strings attached. Tyler will assess your device and tell you exactly what's wrong and what it would cost to fix it. You decide whether to proceed. No pressure.
Most diagnostics are completed within 24 hours of drop-off. For complex issues, it may take up to 48 hours. Tyler will contact you with results before doing any repair work.
No. The diagnostic is free regardless of the outcome. If Tyler determines a repair isn't feasible or cost-effective, he'll tell you honestly — even if that means recommending you replace the device.
Yes. Remote diagnostics are available for software issues. For hardware problems, you can ship your device to Tyler from anywhere in the US. Contact us to arrange.
Call Tyler or send an email. Serving Pittsburgh, Washington County PA, and anywhere in the US via mail-in.